Frequently asked questions.
Instruction Manuals For Items In The Apartment:
Click here
Check In/Check Out Times:
Check in is any time after 15:00 (3pm) & Check out is anytime before 11:00 (11am)
You will receive check in instructions on check in day.
If you need to store your luggage before 3pm check in or after 11am check out please go to this link and use the promo code HOBOKEN5 for a discounted rate: https://go.bounce.com/HOBOKEN8143732804015
Entry Instructions:
For the FRONT DOOR:
The entrance door is next to Kung Fu Tea it is a red door.
Our key is in the bottom lockbox along the door frame. Only take this key out to open the front door then put it back in the lockbox do not take the key with you.
To open this lockbox
-Pull down the black covering
-Enter the code 8947
-Twist the top button to unlock position
-Pull the door out
-In this lockbox you will find the main building front door key
-Due to numerous key losses you MUST keep this key in the lockbox DO NOT TAKE THIS KEY WITH YOU. Once you have unlocked the front door for yourself put the key back in the lockbox. If this key gets lost there will be a large penalty since we would need to change the locks and replace all tenants of the buildings keys.
To close the lockbox you may need to enter the code again, close the door then once the door is closed twist the lock and scramble the numbers.
If you are having trouble please watch this instructional video: https://drive.google.com/file/d/1MTRXXM6yhaaZpYKmMyiJHW-D5eylroxR/view?usp=sharing
For the APARTMENT DOOR:
Apartment 7 is on the 5th floor (4 flights up) the apartment door uses a keypad the code will be programmed to the last 4 digits of your phone number.
-Tap the pad to activate
-Enter the last 4 digits of the phone number you booked with
-To lock the door when you leave just hold down the bottom right triangle button for 20 seconds until it beeps and flashes red.
Door must be FULLY CLOSED to unlock & lock.
If you are having trouble please watch this instructional video: https://drive.google.com/file/d/1HKxG1IcmAGXz4_a3CgExOCnOcjhMGuDG/view?usp=sharing
Please try to refrain from overuse of the locks by locking and unlocking from the inside multiple times as this can drain the battery very fast. If by chance the batteries die on the apartment door lock there are replacement batteries in one of the kitchen drawers.
Hallways/Common Areas:
Hoboken does not allow elevators in buildings built before 2005, so it is common that most places in Hoboken you need to walk up stairs. This penthouse apartment is on the 5th floor which is 4 flights of stairs up. While you are in the hallways please be mindful that you are passing by residents’ homes and they would appreciate your respect and quiet behaviors.
Towels/Linens:
Yes, we provide towels and linens. We will leave enough out for you and have extras available upon request. In this apartment you find extra sheets, towels, and quilts inside the large bedroom closet. There will also be an extra set of sheets and pillows inside the couch storage for the sleeper sofa.
Supplies:
We will provide basic starter supplies, for example toilet paper, coffee pods, sugars, teas, napkins, soaps, and washer pods for the first few days of your stay. If you are coming for a longer stay and need more than what we provide at some point, we ask that you bring it with you or pick up items that are important to you. There is a convenience store right downstairs next to the coffee shop. You might also notice that in our bathrooms there are some hygiene products like hair sprays or perfumes which we call “communal products” that guests have left behind for other future guests.
Wi-Fi:
The Wi-Fi login is sent to you with your check-in instructions, but you can also find it in the guidebook inside the apartment as well as underneath the router. If the Wi-Fi ever gets disconnected, please unplug the router located under the desk, wait 5 minutes, plug it back in and try again. If it is still out there may be an outage with the company. Please text me if this happens.
Toilets:
We have strong toilets but please do not ever flush sanitary products or other items not meant for a toilet.
Air Conditioners & Heaters:
For Washington Penthouse there is a thermostat near the apartment door. Please do not select the ‘fan on’ mode since this will blow continuously and not create a comfortable temperature. In the summer the setting should be on ‘cool’ and in the winter the setting should be on ‘heat’ preferably at a comfortable temperature of 68F degrees.
Pull Out Couches:
The living room has a couch that will pull out into a sleeper bed.
1. Move the coffee table over.
2. Pull the bottom of the couch out - then up.
The chase is also a storage area for extra linens - just pull this piece up.
Bunk Bed:
There are certain risks associated with using a bunk bed and bunk bed ladder, and guests agree that use is at your own risk. Property owner assumes no responsibility for personal loss, injury, or illness of any kind which may result from use of the bunk bed and ladder. The owners are not liable for any accidents occurring. Parents with children should be especially cautioned regarding ladder use and agree to accept all responsibility for minors. While not an exhaustive list of precautions, guests agree to follow these industry standards: 1) Use of top bunk is limited to occupants 6 years or older; 2) Use of top bunk is limited to 1 occupant and a maximum 175 lb weight; 3) No jumping or other horseplay on or around the bed; 4) Always use ladder for entering and leaving the upper bunk. There will be a $800.00 charge for any damages specifically to the bunk beds due to the guests negligence.
Gaming Systems:
There are handheld controllers in the living room under the TV for the TV gaming system. These systems are HDMI.
1. Press Input on the TV until you reach the gaming system
2. Power on the controller
3. Choose a game & have fun!
See full instructions here
Parking:
There is no parking included with our property.
There is public on street parking options available throughout Hoboken please be mindful of all posted Municipal signs on where and when street parking is allowed. We are not responsible if you get a ticket or towed. Pay attention to all signs.
I recommend the Park Mobile App for more details.
If you plan to visit NYC during your stay our suggestion is to leave your car in a parking lot and use public transportation to get around since finding parking spots especially in NYC can get frustrating.
For nearby parking garages we suggest to visit www.spothero.com enter our apartment address and it will show you in real time what parking lots nearby have spots available.
Please find additional parking information here: www.spothero.com
Luggage:
If you need to store your luggage before 3pm check in or after 11am check out please go to this link and use the promo code HOBOKEN5 for a discounted rate: https://go.bounce.com/HOBOKEN8143732804015
Check Out Instructions:
Check out is before 11:00 (11am) on check out day.
Before leaving:
Put dirty dishes in the dishwasher & turn it on.
Put dirty sheets and towels in the washer and turn it on but do not overload the machine. Comforters and quilts are sent out for professional washing. (washer pods are near the washer)
Do not leave any food/beverages in the fridge or inside the apartment please dispose of all perishable items.
Put the trash in a black garbage bag (under the kitchen sink) and place the garbage bag out on the street curb.
Please turn off the lights and air conditioners before leaving.
The front door key must be in the lockbox when you check out. If the key is missing there could be large fees due from you because the locks will need to be changed for all the apartments inside the building and would be an emergency locksmith call.
Transportation:
Hoboken is very walkable it is only 1 mile square. To walk from one end to the other only takes about 20 minutes and is very scenic. From your apartment you can walk to grocery stores, restaurants, bars, shopping, and so much more.
Public transportation is very easy to use in the town of Hoboken. There are many bus stops right near your apartment.
By bus, New York Port Authority is only 20-40 minutes away depending on traffic conditions.
We suggest using Google Maps for the best routes and directions to the nearest bus stop or trains.
For bus information from NJ to NY visit www.njtransit.com
For transportation in NY visit https://new.mta.info
For tours in and around the area visit www.viator.com
If you are traveling to or from the airport or to an area farther away Uber/Lyft is recommended.